Jira Service Management

{"xsrfToken":"270aa233-ff87-4b17-a7d3-aae9dad6e27f_fe5480167598eb734c670862d162bde6c9ee2c49_lout","branding":{"id":"1","key":"mwpt","name":"Mental World - Pomoc Techniczna","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/1","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#3b9bd1","headerLinkHoverBGColor":"#3b9bd1","headerBadgeColor":"#3b9bd1"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/ed14268a-ece0-4702-b816-ca94f31bc8c2/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4MmM3OGNiZi0zNDNhLTRjY2MtYTZjNy1hMDE5YmZmMWZlNjYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmVkMTQyNjhhLWVjZTAtNDcwMi1iODE2LWNhOTRmMzFiYzhjMiI6WyJyZWFkIl19LCJleHAiOjE2ODY0MDU2MzcsIm5iZiI6MTY4NjQwNTAzN30.RTxt0Y23X58btYStDU--0TFkjNRW2vWk_WgdAq2CnE8&client=82c78cbf-343a-4ccc-a6c7-a019bff1fe66&mode=fit","logoId":"ed14268a-ece0-4702-b816-ca94f31bc8c2","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"pl-PL":{"helpCenterTitle":"Witamy w Centrum pomocy","sharedPortalName":"Centrum pomocy","localeDisplayName":"Polish (Poland)"},"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"pl-PL","userLanguageTag":"en-US","portalThemeColor":"#0085b6","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false},"portal":{"id":"1","key":"mwpt","projectId":10001,"serviceDeskId":1,"name":"Mental World - Pomoc Techniczna","description":"Witamy w pomocy technicznej platformy Mental World. Skorzystaj z pomocy naszych specjalistów, którzy znajdą dla Ciebie najlepsze rozwiązanie.","portalBaseUrl":"/servicedesk/customer/portal/1","onlyPortal":true,"reqTypes":[{"id":"35","name":"Cancel a purchased consultation or course","descriptionHtml":"","callToAction":"Cancel a purchased consultation or course","introHtml":"The consultation deadline has not passed yet and do you want to cancel your session or course?","icon":10508,"iconUrl":"https://mentalworld.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10508","groups":[7],"key":""},{"id":"24","name":"Request a change","descriptionHtml":"","callToAction":"Request a change","introHtml":"For example, some design or functionality improvement.","icon":10528,"iconUrl":"https://mentalworld.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10528","groups":[7],"key":""},{"id":"3","name":"Fix an account problem","descriptionHtml":"","callToAction":"Fix an account problem","introHtml":"Having trouble accessing certain websites or systems? We'll help you out.","icon":10518,"iconUrl":"https://mentalworld.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10518","groups":[7,12],"key":""},{"id":"2","name":"Get IT help","descriptionHtml":"","callToAction":"Get IT help","introHtml":"Get assistance for general IT problems and questions.","icon":10541,"iconUrl":"https://mentalworld.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[1],"key":""},{"id":"33","name":"Report a payment problem","descriptionHtml":"","callToAction":"Report a payment problem","introHtml":"This could be a problem with paying or receiving an invoice.","icon":10484,"iconUrl":"https://mentalworld.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10484","groups":[7,12],"key":""},{"id":"20","name":"Report a system problem","descriptionHtml":"","callToAction":"Report a system problem","introHtml":"Let us know if something isn't working properly and we'll aim to get it back up and running quickly.","icon":10521,"iconUrl":"https://mentalworld.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[7,1,12],"key":""},{"id":"36","name":"Zgłoś zwrot produktu","descriptionHtml":"Uzupełnij oraz załącz formularz o odstąpieniu od umowy kupna/sprzedaży.","callToAction":"Zgłoś zwrot produktu","introHtml":"Chcesz zgłosić zwrot produktu. Daj nam znać.","icon":10532,"iconUrl":"https://mentalworld.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10532","groups":[12],"key":""},{"id":"34","name":"Make a complaint or claim","descriptionHtml":"","callToAction":"Make a complaint or claim","introHtml":"You want to file a complaint against the service provider on the platform or a complaint about the service provided. Please let us know.","icon":10550,"iconUrl":"https://mentalworld.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[11],"key":""},{"id":"18","name":"New mobile device","descriptionHtml":"","callToAction":"New mobile device","introHtml":"Need a mobile phone or time for replacement? Let us know.","icon":10534,"iconUrl":"https://mentalworld.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10534","groups":[],"key":""},{"id":"6","name":"Set up VPN to the office","descriptionHtml":"","callToAction":"Set up VPN to the office","introHtml":"Want to access work stuff from outside? Let us know.","icon":10526,"iconUrl":"https://mentalworld.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10526","groups":[],"key":""},{"id":"28","name":"Create a post-incident review","descriptionHtml":"","callToAction":"Create a post-incident review","introHtml":"Document and share learnings from an incident so that it doesn't happen again","icon":10523,"iconUrl":"https://mentalworld.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10523","groups":[],"key":""},{"id":"10","name":"Request a new account","descriptionHtml":"","callToAction":"Request a new account","introHtml":"Request a new account for a system.","icon":10517,"iconUrl":"https://mentalworld.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10517","groups":[],"key":""},{"id":"12","name":"Onboard new employees","descriptionHtml":"","callToAction":"Onboard new employees","introHtml":"Request access for new employees.","icon":10516,"iconUrl":"https://mentalworld.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10516","groups":[],"key":""},{"id":"17","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"Request received from your email support channel.","icon":10527,"iconUrl":"https://mentalworld.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"8","name":"Request admin access","descriptionHtml":"","callToAction":"Request admin access","introHtml":"For example, if you need to administer Jira.","icon":10513,"iconUrl":"https://mentalworld.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10513","groups":[],"key":""},{"id":"14","name":"Request new software","descriptionHtml":"","callToAction":"Request new software","introHtml":"If you need a software license, raise a request here.","icon":10547,"iconUrl":"https://mentalworld.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10547","groups":[],"key":""},{"id":"16","name":"Request new hardware","descriptionHtml":"","callToAction":"Request new hardware","introHtml":"For example, a new mouse or monitor.","icon":10550,"iconUrl":"https://mentalworld.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[],"key":""},{"id":"4","name":"Get a guest wifi account","descriptionHtml":"","callToAction":"Get a guest wifi account","introHtml":"Raise a request to ask for temp wifi access for guests.","icon":10519,"iconUrl":"https://mentalworld.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10519","groups":[],"key":""},{"id":"26","name":"Investigate a problem","descriptionHtml":"","callToAction":"Investigate a problem","introHtml":"Create a problem to track the cause of one or more incidents.","icon":10520,"iconUrl":"https://mentalworld.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[],"key":""},{"id":"22","name":"Report broken hardware","descriptionHtml":"","callToAction":"Report broken hardware","introHtml":"Report hardware that might be faulty or broken e.g. a broken computer screen or a damaged server.","icon":10512,"iconUrl":"https://mentalworld.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10512","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"Common Requests"},{"id":7,"name":"Application"},{"id":12,"name":"Shop"},{"id":11,"name":"Complaints"}],"orderMapping":{"12":[3,20,33,36],"5":[3],"7":[3,20,33,35,24],"1":[2,20],"11":[34],"2":[18,2,14,16,22],"9":[24,20,22]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"21d8b165-79f8-3b0e-825b-e77a9f2334aa","appLinkName":"System Confluence","spaceKey":"MWPT","spaceName":"Mental World - Pomoc Techniczna","isServer":false},"labels":[],"projectKey":"MWPT","serviceDeskId":1},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"MWPT","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"Polish (Poland)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false},"sharedPortal":{"name":"Help Center","description":"Welcome to the help center - we're here to help! Raise a request from the options provided.","kbs":{"kbEnabled":true,"appLinkUrl":"https://mentalworld.atlassian.net/wiki"}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}